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Staff Skills






Megavina's Investigators have visited this modern and fashion shop in Tay Ninh, they asked for advice, looking for shoes or bags to purchase, they checked the cleanliness and how the staff interacted with clients. Our investigators work anonymously, the best way to get real and objective reviews because the staff and the managers don't know that we are investigating.

Quality and good value for money

- by - Shop visited May 19, 2016

Tay Ninh is a city that is growing very well, many tendance shops opened such as Mattana selling men suits, quality shirts and accessories, beautiful and modern coffee bar such as Le Petit Café or Eden Café. Fashion becomes significant and women want to be prettier, they want to wear nice clothes and accessories.

Vascara brand offers a large choice of quality leather shoes, bags and wallets. We decided to investigate this shop located close to the Tay Ninh Post Office.

Welcoming was polite and respectful, a young and smart boy opened the door when we arrived. It's quite unusual in Vietnam (only in large establishments such as Thegioididong, Điện máy XANH...), that's why it was a very good point for this tiny boutique. The shop was clean and the staff very attentive. We didn't know exactly what we wanted to buy so we looked around. Quickly, we found a nice pair of shoes unfortunately they didn't have the right size. We finally decided to look for a bag. There was a lot of choice, different sizes, different colors. Until the 21st of May 2016, they had a special event called "Ocean Power" when you purchase for at least 795.000vnd, you receive a gift worth 195.000vnd which is a black or white woman tee-shirt.

We stayed probably an hour in the Vascara shop, enough to say that the staff was well trained and took good care of us, the quality of the products presented was very good, excellent leather used, the sewing was perfect.

Concerning the prices, the value for money was very good, you can find shoes from 450.000đ, high heels around 525.000đ, bags from 645.000đ and wallets from 525.000đ. We chose 2 little bags one pink and one black and a pair of shoes.

Concerning the brand "Vascara" in Vietnam

To get an objective review it's important to be able to compare that's why, a few months ago, we had the opportunity to visit 2 other shops from the same brand in Ho Chi Minh city. Firstly, we visited the Vascara store inside Parkson on Lê Thánh Tôn street the 12th of January 2016, Parkson is close to the Rex hotel and Park Hyatt hotel, very nice place with a lot of shops. Vascara is well represented unfortunately there was not a really good atmosphere. We were surprised that the girls working didn't speak english because many clients were foreigners. The shop was quite messy and the staff not friendly, distant and inactive. We purchased a pair of shoes but we were not really happy of the service provided.

The same day, we visited another Vascara store on Cong Quynh street, quite a large shop but not very friendly, the staff a bit arrogant and not helpful. We didn't buy anything because nobody came to give any advice, no welcoming, not a single word from the staff.

This experience allowed us to consider Vascara brand differently, "each Vascara shop is different", some shops didn't understand that welcoming and advice are very important for customers and much more if they are foreign customers. The quality of the service provided in Saigon in both Vascara shops was significantly below the shop in Tay Ninh city. It's very odd when we know that in Tay Ninh, they don't have so many foreign customers...

The Importance of Business Transparency

Our invoiceTransparency is assurance, honesty and describes high-quality services provided by Megavina that's why from March 15, 2016, Megavina will add the copy of invoices or receipt as a proof of our visits.

<<< Click to enlarge the receipt by clicking on the photo opposite.

Very close from the Tay Ninh Post Office and Mattana store, Vascara is a clean and tendance shop dedicated exclusively to women.

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