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8.63/10



Hospitality

8.8/10



Cleanliness

8.5/10



Atmosphere

8.6/10



Food and Meals

8.6/10



Cocktails Drinks

8.5/10



Staff Skills

9/10



Facilities

8.9/10



Spa Services

8.9/10



Access/Location

8/10



Budget

8.5/10



Megavina's Investigators have visited this 4-star establishment in the heart of Saigon, they tested the main services, booked a room and talked to the staff. Our investigators work anonymously, the best way to get real and objective reviews because the staff and the managers don't know that we are investigating.


Quiet, comfortable,nice lobby!

- by Establishment visited January 12, 2016

In a street not very welcoming with many constructions and gloomy area, the Silverland Jolie hotel doesn't attract from the road. With abrupt stairs to access the lobby, the hotel sign hidden behind the branches of a tree, if you don't have the address or if you are looking for a hotel may be you will be attracted by Ho Sen hotel near by, which seems more modern and even at night time a lot of lightings attracting the view.

In reality when you enter into the lobby you are surprised because the decoration is very nice, modern with shelves and books, a single desk instead of a reception counter. Smiling and welcoming receptionists working only with computers, they offer you to sit like if you visit your lawyer while someone brings you a delicious cold tea during the check-in and the doorman takes care of your luggages.

All the rooms are different, good quality furnitures, excellent bedding and mattress. We booked by telephone an executive room and received a booking confirmation from them. During the check-in, we heard that our room 303 was almost ready, then came may be the manager then another girl who brought a confirmation note, she changed our room on the paper to 003. Some rooms seem to have a nice view, our room didn't have, we could see a private courtyard only, not very interesting.

It was missing the room service menu and drink list in the room. It was written they offer that service but without any menu difficult to order anything from the room.

The bathroom was clean and nicely decorated, complimentary coffee and tea, a mini bar including soft drinks, beers, alcohol and chocolate bar. We could expect a bit more from a 4-star establishment, it was missing a support to keep the soap and shower gel inside the shower cabin and nothing to hang the peignoir inside or outside the cabin. There were just small hangers for the towels, not efficient because the towels won't be dry for long because of the splash water.

On the rooftop, there are a bar, a jaccuzi, tables and sofa to relax sipping on a cocktail, fruit juice or soft drink. The staff is very polite and friendly. We really appreciate the terrace with a city and Saigon river view. Prices are very correct, 89,000vnd for a cocktail.

Concerning the breakfast, there was a large choice of dishes, hot and cold, different breads (unfortunately not fresh from the morning), croissants and muffins-like, a selection of fresh fruits and fruit juices, yogurt, many japanese dishes (miso soup, sushi...), the hot dishes were not very exciting only the bacon and poached eggs were attracting. There was pasta with a kind of bolognese sauce, but it was vietnamese macaroni (made with rice so not so good). The breakfast staff was taking care of the clients, they were friendly and spoke a good english, it's nice in the morning to meet smiling people.

We didn't test the KL spa but when we visited the rooftop we could see the access, it looked clean and very welcoming.

The Silverland Jolie Hotel is a great establishment which makes honor to the Silverland Group even if we could expect from a 4-star hotel a bit more attention to the details for example, the soundproof room to room was so so, we could hear the water licking from the neighbour room and even the toilets. The breakfast was good for its selection of dishes but may be to elaborate something new for the hot dishes, something more attractive. The friendly and efficient staff, well trained is also a plus, it makes the customer feels important and happy.


The Importance of Business Transparency

Transparency is assurance, honesty and describes high-quality services provided by Megavina that's why we will add the copy of invoices or photos for each online professional review as a proof of our visits. The full Catering and Hospitality report is only available for the third person / the franchisor / the supplier / the factory or the travel agency who purchased this investigation, if you are the owner of a visited establishment, please contact us to get an access to a dedicated dashboard.

TransparencyClick to enlarge the receipt by clicking on the photo

Silverland Jolie Hotel & Spa is a 5-minute walk from Notre Dame Basilica and Central Post Office, and a 10-minute walk from Ben Thanh Market. It is a 20-minute drive from Tan Son Nhat International Airport. In the same area, you may like to eat at the vegetarian restaurant Hum a delicate cuisine for vegetables lovers, french/italian culinary specialities at the Refinery or succulent dishes prepared by an Italian Chef at Opera restaurant.

An easy way to find his way - The Map


4.00/5
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  • Comment by
    Laurent Dem
    Tay Ninh,

    Very good welcoming, spacious room with a comfortable bedding, nice breakfast with a western and asian food. The view from our room was not very nice but in Saigon difficult to expect better!

    4/5